tag:blogger.com,1999:blog-1008579648020621333.post27472958394718782..comments2024-02-28T02:32:15.907-08:00Comments on Rug Master: Customers Do Not Pick up Cleaned Repaired RugsRug Ideas Dr. Kay Sobhe (Los Angeles)http://www.blogger.com/profile/14575742151662396313noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-1008579648020621333.post-41331214849771750242008-12-21T23:48:00.000-08:002008-12-21T23:48:00.000-08:00Dr. Sobhe! First, there are some great looking ru...Dr. Sobhe! <BR/><BR/>First, there are some great looking rugs in that photo. Tell your customers Rug Rag needs some new rugs for their office. We'd be more than happy to pay shipping to NY :) If they don't want you to send them to us, going forward, have a 2 week grace period. This is more than reasonable. <BR/><BR/>A phone call is good, but my best suggestion would be to send an end of the year written letter to everyone who has yet to arrange for pick up of their rugs. Set a date you request them pick up. For those who do not respond promptly, serve them in the future, but next time they bring a rug for service, be clear on your terms up front.<BR/><BR/>For all customers, spell out what your capacity is to serve them before they leave the rug: let them sign the receipt with an understanding that there *may* be storage fees of $x amount per week (subject to managers discretion) if the rug is picked up later than such and such a date. If you have the space one month and are able to waive the normal fee for storage, people will be thankful.<BR/><BR/>For much longer and extended periods of time post cleaning/repair... there MUST be a storage charge. This is the norm, and there's good reason for it! You cannot have liabilities on the floor without receiving some form of compensation! I would also document each action you make to contact the owners.Davehttps://www.blogger.com/profile/10084509227276920795noreply@blogger.com