We have online chat on our web site. A customer chatted with me for a few minutes and got a quote from me for rug cleaning. He showed up in less than half an hour and brought us one Moroccan kilim, one Moroccan hand knotted rug and an area rug for cleaning and minor repair. He needs to buy a hand knotted 12-foot long runner for which he will comeback later.
That is the miracle of the Internet and online chat in getting rug cleaning business!!