Friday, August 27, 2010
Doing Rug Business As Unsual: A rug Cleaning Case
We picked up few rugs last week for cleaning and repair from Venice Beach, Los Angeles, California. The client said she would have a party and friends coming over in a week and she needed at least one of the rugs by Thursday (last night). The rugs were not ready and the big 10' x 14' rug she needed most was not dry. If a rug is cleaned and not dried properly it would smell bad so we have to deliver the rugs to our clients when they are completely dry.
We gave her a rug last evening around 6:00 pm so when her friends come over, she would have a rug on her floor in the dining room!! We will deliver her rugs on Monday, in 3 days. She was so grateful and happy with our customized service and lending her one of our own rugs. She called this "Doing Business As Unusual"!
Dr. Khosrow Sobhe (Dr. Kay)
Certified Rug Specialist (CRS)