Sunday, October 3, 2010

Rug Cleaning Rug Repair: Good Versus Bad Customers

When it comes to rug cleaning and repair, there are good customers, and then there are bad customers. Different clients call or bring in their Oriental or Persian rugs and carpets. A bad customer is the one who asks: How much do you charge to clean a rug? A good client asks: How do you clean my rug?

A bad customer (of course from my point of view) is concerned about the price and would like to shop around for carpet cleaning or repair. This is her right, but we should compare apples with apples. If you call and and reach a wall-wall carpet cleaner who works out of his bedroom with a cell phone and at most with a 1-800 number, there is a chance that you get a lower quote. But is this the type of cleaning which is appropriate for your Oriental, Persian or even your area (machine made) rug? Wall-wall carpet cleaners work hard, but do they know the construction of rugs? Do they do dusting? Dust and water equals mud. Do they use safe material not to damage the environment and your rug? Your rugs do not have polyester or nylon as their pile material. They have wool or silk pile with cotton, silk or wool foundation. Do these rugs need different shampoo and cleaning stuff? Sure they do. Do wall-wall carpet cleaners dry your rug under the sun or just leave it wet on the floor? If a rug is not properly dry, it would smell.

A good rug cleaning and repair customer is concerned about the process and the price. She/he wants to leave the rug in safe hands.

Let me know what you think on this post.

Dr. Khosrow Sobhe (Dr. Kay)
Certified Rug Specialist (CRS)

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