A customer brought in two pieces of 4' x 6' kilims, pile-less rugs and wanted us to sew them together and make them a one piece of 6' x 8'. I said this would be ready in 3 days. He said then forget it. He was travelling back to Australia and had no time to wait for three days. I did not want to lose the repair job. I said how about tomorrow and he said sure. He asked if we could deliver the kilims to his hotel in Westwood, here in Los Angeles around 10 miles from our rug store and I said yes we could.
Right after he left, I assigned one of our on-site repairmen to start working on these two kilims. It took us five hours to finish the job. I called the customer and told him that his kilim which he called tapestries was ready. He was so happy that we finished the job in one day so he should not wait to get it back until the last minutes of his travel. One of our employees delivered the kilim to the hotel where this client was staying at.
Dr. Khosrow Sobhe (Dr. Kay)
Certified Rug Specialist (CRS)