It was Saturday today and we had appointment with a customer at 10:00 am to deliver his three rugs which were cleaned and repaired. One of the rugs was very big and super heavy a 12' by 19' Indian rug with a very high pile. There were four of us, but still could not easily take the rug to the bedroom on the second floor. The gentleman and his wife were so happy with our service and the quality of our rug cleaning and the repair that he gave some tip to one of our workers. This means a lot when I see our customers' happiness. They had a beautiful big house on a hill in a gated residential complex. They had many other rugs for cleaning and repair and the gentleman said they would call us after the holidays and after their parties.