Sunday, December 21, 2008

Customers Do Not Pick up Cleaned Repaired Rugs

We only have few days left before 2008 ends. We have many cleaned and repaired rugs but the customers do not show up to pick them up. Why? They don't have time, money or need? Some of these rugs which are left for cleaning, repair, color bleeding, or water damage restorations should be delivered, but customers either do not answer when we call or say they will contact us later to fix the delivery time. We are closing the accounts for the end of the year and need the money for the services we have provided for these customers.

My repairman asked me why we do not charge storage fee if the customers do not pick up their rugs and I said we want these customers to be happy and cannot charge them extra for keeping their carpets in our rug store. We want their repeat business.

Khosrow Sobhe

Post a Comment