Our fax and DSL are disconnected as of last week after the heavy rain in Los Angeles. Att is our service provider. Their customer services and response is the poorest. We have no Internet and no fax. We cannot charge our customers' credit card and this is very inconvenient.
When we call Att, we have to stay on the line for almost one hour while we have to listen to a boring elevator music and after that we have to explain the situation to several employees. They promised to send their technicians who never showed up.
We are switching to Time Warner. Having a business and a rug store and being disconnected from the world in the Christmas time is unbelievable!! Att is bad. Very bad.