Rugs and Our Comfort Zone

Rug market is very slow but we do OK! James Opie a good friend of mine who lives in Portland, Oregon and is the author of two great books on tribal rugs of Iran said to me few months ago that doing OK these days is doing great. How do we do OK? We get out of our comfort zone and give our customers A plus services.

A customer called us yesterday to schedule a pick up of her dirty rug. She goes to work early in the morning and returns late at night. We sat the time for 11:30 this morning when she had her lunch break. She works close by. I texted her around 11:00 and said we would be on our way to pick up her rug in 30 minutes. She texted back "Great". She was so appreciative that we parked in front of her garage 11:29 am to pick up her rug. She had just gotten there a minute before we arrived.

People are busy and appreciate if you care for them and give them attention and customized service. We did the same thing yesterday at 10:30 am when we picked up two rugs from another customer's home.

Dr. Khosrow Sobhe (Dr. Kay)
Certified Rug Specialist (CRS)
www.RugIdea.com
www.LosAngelesRugCleaning.com
310-770-9085

Emergency Rug Pick Up, Rug Cleaning, Rug Repair, Rug Water Damage and Rug Stain Removal in Los Angeles

One aspect that really separates us from all of our competitors is that we have the ability to take care of Emergency Rug Pick Up, Rug Cleaning, Rug Repair, and Rug Stain Removal in Los Angeles. Many of our pick ups are emergency pick ups in Los Angeles. Our clients who spill wine, soda, food, etc., on their rugs call us right away and with no hesitation we schedule a pick up the same day to take care of the cleaning, because the fresher the stain, the more effective the cleaning process will be. Our expert stain removers start working on the rugs we get right away. Repairs, water damages and everything else is taken care of the same way.

We always look for ways to stand out and be the one rug cleaning and repair company to have emergency rug water damage restoration pick ups in Los Angeles. This is definitely one of the points of distinctions which sets us apart from our colleagues.

Dr. Khosrow Sobhe (Dr. Kay)
Certified Rug Specialist (CRS)
www.RugIdea.com
www.LosAngelesRugCleaning.com
(310)770-9085