Thursday, March 5, 2009
How We Thrive in a Bad Rug Market in Los Angeles
Let me share some secrets with you, but please do not read it loud. I do not want everybody to know what I am doing to make it in this difficult time!
1-As a courtesy when we clean a customer's rug, we do minor fringe or selvage repairs at no charge.
2-We go extra miles and get out of our comfort box to make our customers happy. We do more for less. This pays off.
3- We finance some of our customers. This means if they want to buy a rug and cannot afford it, we ask them to buy the rug if they like it and pay us by 2-3 payments. This has been working with us.
4-We try to learn more about rugs and share our knowledge with our customers. They appreciate this.
5- Our hours is flexible. If our customers want to stop by and cannot make it, we come to work earlier or leave later. We are open seven-days a week. Monday through Friday from 9:00 am to 6:00 pm and on Saturday and Sunday from 12:00 to 5:00 pm. When needed we stretch our hours for the convenience of our customers. They like this kind of personalized service.
Certified Rug Specialist (CRS)