Rug Master: No Matter What, Our Core Values Remain the Same: Good Customer Service

Saturday, November 12, 2011

No Matter What, Our Core Values Remain the Same: Good Customer Service

We cleaned and restored a 300-year old 18th century French tapestry for a customer. We installed a new backing to it by hand sewing for more and extra support. We installed the tapestry on the wall. They were happy but after a couple of weeks they called in and said there were some wrinkles and bubbles on the tapestry. Usually when you have a new backing on the tapestry and you hang it, this happens. I went to their house with one of our repair crew and did some alterations and the tapestry looked good and we left. We received another e-mail saying that the tapestry still had some wrinkles and bubbles on one side. I took one of our master repairmen yesterday and went to the client's house. We had to remove one entire part of the backing while the tapestry was hanging on the wall and re-sew it by hand. It took us two hours to do this. We do whatever it takes to deliver first class jobs and services to make our customers happy. That is the core value of our company. Did I mention that our company was established by our father in 1953? We will celebrate our company's 60th birthday on November 18, 2013.