Great service. Painless process. Prices are very reasonable. I have two beautiful Persian wool Tabriz-style rugs which were in a storage space for about a year. They were not packed properly and over the course of a year they became infested with moths. Prior to that they had been used by my dog as her personal wee wee pad. What are you gonna do? I had used this company once before and remembered what a good job they did. This time though, they had their work cut out for them with both moths, and pee. Young Kash came the same day I called, and all the way downtown. He really took his time pointing out the condition my rugs were in before he took them to be cleaned. He was insistent we take both of the rugs out of my loft and into the sunlight so he could have a proper look. It was literally crawling with... well it was pretty gross. Kash explained more than I ever wanted to know about moths and their larvae. He showed me the damage they had caused which could have been way worse had I not acted on this when I did. Eventually, I would like to do some reweaving which this company also does, but I'll have to wait until I can afford to do that at a later date. In the meantime, he took them in and cleaned them 'old school' style. He also spoke admirably about his father, Dr. Kay, the president of the company, and his passion for observing the old traditions, and methods of cleaning, weaving, and caring for these beautiful works of art. He and his teammate brought my carpets back today and laid them back down for me. They made everything easy and the whole process from start to finish really didn't take up too much of my time. There is even a sticker on the bottom of the carpets with their info which makes it convenient for me the next time. It's important to me to protect the investment I made in these carpets and I hope Mr. Kay feels as confident as I do that the next generation is living up to his high standards. Nice job guys!!