Few weeks ago, a young lady walked into our rug store with a very beautiful Persian hand knotted Tabriz rug. Her rug was damaged by water and flood. We told her what it would cost to restore the colors. We did the job, but she could not get her money and the lost value of the rug from her insurance company. We gave her a 25% discount in spite of the signed contract we had with her. This made her happy. All the color run and the bleeding were removed. This e-mail is what she has sent us. It is priceless!!
"First of all I love SOBCO International! From the moment I walked in Khosrow and his son made me feel comfortable. I had my handmade damaged in a flood at my apartment...I thought it was completely unrepairable...but thanks to the knowledge and hard work of the team of experts at SOBCO International my Persian carpet was fully restored. I could not be happier with the service I received from them! " Sahrzad. K.
What else do we need from a customer?
Certified Rug Specialist (CRS)